We manages your project from design, to sourcing, to delivery.
Felix Team coordinates your whole home materials plan, design, sourcing, production inspection, logistics, and on site installation support, so nothing falls through the gaps.
ALL-IN-ONE Home Improvement Solutions
From your first 3D drawing to customs clearance, one project manager runs point on everything. You talk to one person — they handle the rest.
We buy directly from our own factories and long-term partners. No middlemen markups. Most customers save 30–50% compared to local retail.
We work from your floor plan, dimensions, and preferences to make furniture that fits your space exactly. Everything signed off before production starts.
Our QC team inspects every item before it leaves the factory. Fragile pieces get reinforced packaging. You receive photos and video before it's loaded.
From your first 3D drawing to customs clearance, one project manager runs point on everything. You talk to one person — they handle the rest.
If something arrives damaged or wrong, we don't argue — we fix it. Most cases are covered by shipping insurance. We move fast on resolutions.
FelixDeco serves clients in 120+ countries — individual homeowners updating a single room, developers outfitting full residential buildings, and everything in between. With 19+ years of experience, 150+ projects delivered, and 50+ containers shipped each month, we can support both single-room upgrades and full-house projects. Our team knows the import regulations, shipping routes, and customs requirements across North America, Europe, Southeast Asia, the Middle East, Australia, and beyond.
Here are the most common questions we receive from homeowners, designers, and builders worldwide.
Yes — every country has its own import rules, and they change. Australia, for example, introduced new restrictions on certain engineered marble products in 2025. Our project managers keep up with these regulations and flag any issues before your order is finalized. If something can't be shipped to you, we'll find a comparable alternative that meets local requirements.
Yes, samples aren't free — especially custom ones. Most are reasonably priced, and you cover the sample cost plus shipping. For natural materials like marble, every slab is unique — we'll send a matching type, but the exact pattern will vary. That's just how natural stone works.
Every order is inspected before it leaves the factory, and fragile items get reinforced packaging. If something is damaged in transit: film it when you open the package, then contact your PM. We'll assess the situation, file an insurance claim where applicable, and get replacement pieces on the way.
It depends on your contract. Under FOB terms, port costs after loading are the buyer's responsibility. Before you sign, ask your PM to walk you through what applies to your order.
In practice, our logistics team tracks every shipment closely — demurrage is rare because we stay ahead of it.
No. We're a registered foreign trade company with years of repeat business. All costs are itemized clearly before you commit: production, shipping, inspection, and any add-ons. If anything changes, we tell you upfront.
Yes. If you're a builder, developer, or retailer who wants private-label products, we can make that happen. Let your PM know early so we can loop in the factory. Custom packaging, labels, and branding are all doable — you'll just need to allow a bit of extra lead time.
