About Felix Deco
A few things worth knowing
We're not a marketplace connecting you to unknown factories. We have direct manufacturer relationships, in-house production, and we've been doing this since 2006.
30,000m²
In-house factory, Guangdong
19+
Years operating in Foshan
50+
Containers shipped per month
120+
Countries delivered to
2–5yr
Product warranty, core categories
Common questions
Questions people usually have before reaching out
What happens after I submit the form? Will I get follow-up calls?
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After you submit, our team reviews your enquiry and follows up within 24–48 hours — usually with a clarifying question or a rough scope of what we can do for your project. That's it. We don't do cold follow-ups or pressure calls. If you need more time to think, that's completely fine. We'll wait.
Does the quote include shipping and duties? Any surprise fees at the port?
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Our quotes are typically FOB or EXW — meaning freight and destination duties aren't included in the product price. But before you confirm anything, we'll put together one clear file showing all costs: product, freight options, estimated duties, and any other charges. Nothing gets added later that you didn't already see. If you want door-to-door pricing upfront, just ask — we can arrange that too.
I don't speak Chinese — will communication be a problem?
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None at all. We work with international clients every day and communicate entirely in English — by email, WhatsApp, or video call, whichever you prefer. You'll never need to translate anything or navigate a language barrier.
Do I need to visit China? How do I know the products are right?
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You don't need to come to China. Before anything ships, you can see exactly what you're getting:
— Physical samples sent to your door (sample + shipping cost, credited back against your order)
— Photo and video updates during production and at completion
— Third-party inspection reports if you want an independent sign-off
Most of our clients have never visited China and still feel confident in what they're receiving.
What if something goes wrong after delivery?
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We have an after-sales team that handles issues by email or WhatsApp — quickly, not through a ticket queue. If something arrives damaged or doesn't match what was agreed, we work through it based on what actually happened, not a script. One thing we always recommend: cargo insurance. Project timelines matter, and insurance means a damaged shipment doesn't become a months-long delay. We can help you arrange it.
How is Felix Deco different from other China suppliers?
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We have our own 30,000m² factory — for staircases, cabinetry, and custom furniture we manufacture in-house. We're transparent about costs upfront. And we've been doing this since 2006 — most surprises that catch first-time importers off guard are ones we've already solved.
